/ideas

Off Script: Imagining the next era of customer service


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Intercom CEO Eoghan McCabe breaks down how AI is about to disrupt customer service on a scale we’ve never seen before. From bots talking to bots to AI surpassing human expertise—this is just the beginning. The race to build and ship the future is on.


Watch this episode on YouTube: https://youtu.be/WIBibfv3SKk


Follow the people:

https://www.linkedin.com/in/eoghanmccabe/

https://x.com/eoghan


Follow Intercom:

Twitter: https://x.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/


Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. www.inter.com/productpodcast


www.intercom.com


#customerservice #Customersupport #aiinsights


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