What do you do when a critical program has already burned through 60% of its budget, missed every major date, and everyone is watching to see what happens next? Starting over can feel like the cleanest answer. But a restart does not erase the problems that got the program there. It can reset the timeline, reopen old decisions, and cost something even harder to recover: stakeholder trust.

In this episode of Off the Deck, Jayme MacQueen sits down with Hylaine Director of Client Delivery Chris Langlois to unpack what it really takes to rescue a troubled program. Drawing on more than 20 years in technology consulting and nearly a decade bringing complex banking programs to the finish line, Chris shares why the first move is not to build a new roadmap. It is to understand what is salvageable, stabilize execution, and restore confidence. They explore how to make the hard call between saving and scrapping a program, why visible progress matters, and how trust, communication, and other human skills can ultimately determine whether a turnaround succeeds.

At Hylaine, doing what’s right over what’s easy means tackling hard problems without defaulting to the most convenient answer. If you lead complex technology programs, especially in high-stakes, regulated environments, this conversation offers a practical perspective on what to do when the plan has gone sideways but the outcome still matters. Listen to the full episode of Off the Deck to hear how experienced delivery leaders turn troubled programs into forward momentum.

Chris Langlois is Director of Client Delivery at Hylaine. He has spent more than 20 years in technology consulting and close to a decade bringing banking programs to the finish line, usually after being dropped into them mid-flight. He has a specific and unpopular opinion about what starting over actually costs.

AI rollouts don't fail because the technology doesn't work. They fail because nobody was actually accountable for making people use it. This week, Jayme sits down with Alex Grawe, Hylaine's transformation and organizational change lead, to argue out one question every leadership team is quietly avoiding: when AI adoption stalls, is that IT's problem to fix, or the business's?

Welcome to Off the Deck, the podcast where the conversations begin after the last slide. Hosted by Hylaine's Director of Marketing & Brand, Jayme McQueen, each episode brings together the consultants behind the work to unpack the real decisions, tradeoffs, and candid discussions that shape successful technology outcomes.

Each week, we'll go beyond industry buzzwords to explore what technology leaders are really facing, challenge common misconceptions, and share practical insights you can put to work immediately. Because the most valuable conversations don't happen on the deck, they happen off it.