Oh Crap: The Crisis Management Podcast

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal.

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal.

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal.

What can we learn from the recent scandal to hit Volkswagen? In an age where we need experts to run our world, what role does trust play and what happens when it is violated?

Meredith was interviewed about cultural bias in the Quality management community. In part 9, she continues her discussion of how the language is already biased to exclude those who are not familiar with Quality.

Meredith was interviewed about cultural bias in the Quality management community. In part 8, she discusses how the language Quality professionals use limits their ability to communicate clearly.

Meredith was interviewed about cultural bias in the Quality management community. In part 7, she discusses how useful the tools are but also how they limit what we can talk about.

Meredith was interviewed about cultural bias in the Quality management community. In part 6, she discusses how Quality is applied in theater and why it's germane.

Meredith was interviewed about cultural bias in the Quality management community. In part 5, she discusses how she got into Quality.

Meredith was interviewed about cultural bias in the Quality management community. In part 4, she discusses that she's not against certifications; the purpose they serve; and what needs to be done to make them more relevant.