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Old Habits Die Hard in the Car Business
This week, we dive into some real-time stories of customer experience at dealerships. Both of us have noticed a deterioration of general behavior within the interactions between dealership personnel and customers and we’re a little worried about where we go from here.
Takeaway: Be truthful with the customer.
Music:
- On SNL: Elvis Costello and the Beastie Boys -Radio,Radio
- Foo Fighters in Sept at Dana Point $825. Glad I got to see them when it didn’t cost so much!
- We’re sad to hear Mike Ness (Social Distortion) has throat cancer.
If you're a car person (worked/working in dealerships like us) we want to hear from you. Email either (or both) of us!
Kathi: [email protected]
Mike: [email protected]
View all episodes
By Kathi Kruse and Mike theCarGuy CorreraThis week, we dive into some real-time stories of customer experience at dealerships. Both of us have noticed a deterioration of general behavior within the interactions between dealership personnel and customers and we’re a little worried about where we go from here.
Takeaway: Be truthful with the customer.
Music:
- On SNL: Elvis Costello and the Beastie Boys -Radio,Radio
- Foo Fighters in Sept at Dana Point $825. Glad I got to see them when it didn’t cost so much!
- We’re sad to hear Mike Ness (Social Distortion) has throat cancer.
If you're a car person (worked/working in dealerships like us) we want to hear from you. Email either (or both) of us!
Kathi: [email protected]
Mike: [email protected]