When a company takes a customer’s money and promises to deliver the goods a few weeks later, and then fails to do so - for many months, refuses to refund them, and then ignores them, they’re asking for trouble. When they do that to enough people, the trouble, when it comes, is big. As in naming and shaming by an Ombudsman. Wendy Knowler has the details in today's ECR Consumerwatch... ECR Consumerwatch