In this full interview, Simon Brenan from EngageHub discusses some of the complexities of managing customer contact and contact strategies in an omni-channel world with associated high customer expectations. More insights and videos at https://www.ro-ar.com

In this full interview, Simon Brenan from EngageHub discusses some of the complexities of managing customer contact and contact strategies in an omni-channel world with associated high customer expectations. More insights and videos at https://www.ro-ar.com

&nbsp;In this full interview, Simon Brenan from EngageHub discusses some of the complexities of managing customer contact and contact strategies in an omni-channel world with associated high customer expectations.&nbsp;More insights and videos at https://www.ro-ar.com

Omni-channel - managing the complexity

We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.&nbsp; We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.

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We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.  We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.

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Omni-channel - managing the complexity

Omni-channel - managing the complexity