Your customer does not see channels.

They see one garage.

In this episode, Andy explains why omnichannel marketing is not about being everywhere; it is about being consistent everywhere.

The starting point is simple: your NAP — name, address, and phone number — must match across Google, your website, Facebook, directories, invoices, and reminders.

That is the most basic form of joined-up trust.

From there, garage owners must connect the customer journey: attract, convert, deliver, collect.

Same message, same promise, same process.

No confusion, no contradiction, no wasted clicks.