In this episode of LODGING OnDemand, Kelsey Higginbotham, Vice President of Customer Operations at Inn-Flow, joins LODGING to explore the often unseen complexities of hotel labor management. From the instinct-driven scheduling decisions general managers make under pressure to the performance metrics owners rely on, this conversation reveals which strategies truly move the needle for hotel operations. Topics discussed: The realities of hotel labor scheduling for GMs Why some labor metrics fail to reflect operational performance […]