Innovation expert Stephen Shapiro talks about standing out by focusing on what makes you truly irreplaceable. Drawing from his book Pivotal, Stephen shares why innovation is a capability, not a trend. Learn how to avoid shiny-object syndrome, embrace stability, and uncover your team’s real differentiator… plus a look at his teamwork tool, Personality Poker.

Tune in to this episode as we explore:

(03:40) Building stability before change

(07:38) Individual differentiation drives organisational success

(12:15) Radio flyer's purpose: lasting smiles

(13:45) Creating distinctive customer experiences

(18:42) Focus on present differentiators

(22:52) Real-time feedback in leadership

(26:08) Focus on identifying opportunities

(29:35) Engage lost and potential customers

(30:33) Combatting confirmation bias in innovation

(34:18) Refocus on core strengths

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Connect with Stephen Shapiro on LinkedIn

Stephen Shapiro’s Website

Pivotal – Book

Personality Poker