On Scene First Ep. 45: Monica Million, Founder, Million Consulting Services, LLC

As a staple in the 9-1-1 space, I was honored to sit down and catch up with Monica. Join us as we discuss the drive and purpose behind her new consulting mission of encouraging understanding and implementing different technological modalities, including AI, in the call-handling process. We also discuss what mental health initiatives look like today and how leadership has a “Duty to act” when our team members struggle. Visit www.millioncs.com and tell her Tracy sent you.”