Adam Shand had a front-row seat to exactly the kind of incident his latest guest spends every day managing. After stepping in when a drunk man harassed women on a Melbourne train — only to watch Victoria Police's Protective Services Officers handle it with quiet, professional authority — Adam sat down with Acting Superintendent Sean Halley from the Transit Safety Division to unpack what's really happening on the network.

From knife operations in Frankston to gang activity at high-risk stations, Sean pulls back the curtain on the work of PSOs — sworn officers with the same powers as police who are the frontline of safety across Melbourne's rail system. He also tackles the big question: should bystanders intervene, or hit the button and let the professionals do their job?

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