This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth.

In this episode, I share a few memorable stories of moments when customers pushed back—those challenging encounters that taught me just as much as the positive ones. These are the real stories from the service drive that so many of us can relate to.

Tune in for a candid, behind-the-scenes look at life in fixed ops!

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.

Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.

You’ll hear hilarious stories, hard-earned lessons, and powerful insights into the “Tell, Show, Do, Review” method that Katy swears by. From fighting for her spot in the showroom to becoming a sought-after trainer and motivator, Katy’s journey is a masterclass in owning your value and betting on yourself.

This one’s fast, fun, and full of fire. Don’t miss it.

Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

This one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, collision tech, or anyone who’s survived a dealership with your sanity mostly intact… I’m talkin’ to you.

Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We’re over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we’ve got plenty to say. From high-pressure mornings and caffeine addictions, to legendary coworkers and unforgettable customers, this industry is packed with stories that are funny, inspiring, and sometimes downright absurd.

So instead of listening to me rant solo about tires, CSI scores, and Houston’s mystery dealerships, join me! Let’s spill the service drive tea without dragging customers or manufacturers through the mud. Let’s talk shop, laugh hard, and maybe even reveal a few “who done its” from the lane.

Nominate a friend, tag your old coworkers, or just raise your hand and say, “I’m in.” Let’s keep it real, keep it fun, and entertain the world—one service drive story at a time.

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.

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Phone: 713.299.2435
Web: AtYourServcie-Drive.com

Tire Tread :Tire Tread in MM
Tire Wear Patterns : Tire Wear Indicators
Stopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

 Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.

From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a crack is stress-related or impact-based.

Whether you’re curious about why some states like Florida offer free replacements or how calibration plays a crucial role in modern vehicles, this episode is packed with real-life lessons, dealership tips, and a few laughs — all wrapped up in Cindy’s signature straight-shooting style.

If you’ve ever had a chip, a crack, or a flying noodle moment — this episode is for you.

Tune in to learn why windshields matter more than you think — and why sometimes, looking forward means fixing what’s right in front of you. 

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.

From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G’s—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.

Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle up—because this ride is all about transformation!

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.

Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica’s expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.

Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls! 

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it!

In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they’re transforming the customer experience with video inspections and a rock-solid team culture.

Plus, hear about Jordan’s trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!

Hit play now and buckle up for a ride into the world of next-level service management!

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn’t just about cars—it’s about connections that go the extra mile.

Join our Journey:

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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com

Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.

Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:

• Why traditional training methods fail and how to fix them
• The power of personalized learning paths for lasting retention
• How manager involvement is the missing link in training success
• The role of accountability and coaching in employee growth
• Real-world examples of how better training leads to better customer experiences

Kyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.

If you’re tired of training that doesn’t translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.

Contact Kyle: 

Website: https://visperio.com/ 

Join our Journey:

• Share this episode with a friend
• Click the plus to follow us on your podcast app and get automatic downloads of each episode
• Rate and Review us on Apple Podcasts
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Host:
Cindy Lawrence
713.299.2435
[email protected]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!