Former Director of External Affairs for FEMA, John "Pat" Philbin goes On the Record...Online with Eric Schwartzman about his role in the notorious "Fake Press Conference" regarding the 2007 California wildfires, about dealing with the fallout of bad PR, and about overcoming negative bias with both the media and public.

Show Notes:

3:26 - Philbin summarizes what happened in the now infamous press conference

5:25 - Philbin further summarizes the problems with press conference in regards to alleged plants

6:45 - Philbin on how to have an intelligent social media policy and deal with high profile debacles

8:40 - Philbin on what he would do if he had a second chance at the FEMA situation

10:30 - Philbin on overcoming pre-existing media bias

13:15 - Philbin on the persistence of bias and how to deal with it

14:15 - Philbin on the importance of communicating well

15:30 - End

Schwartzman is the founder of online press room management service iPressroom.