Go behind the scenes of one of Connecticut’s most trusted family businesses in this episode of NBT Bank's On the Scene. Host Tom Hickey and co-host Bob Carr sit down with Mark Hatch of French Cleaners to explore how a century-old company continues to thrive in a changing world.Mark shares how the cleaning industry has evolved after COVID, the rise of casual wear, and the shift toward modern fabrics. He explains innovative services like wet cleaning, garment restoration, climate-controlled storage, and in-house tailoring. The conversation also highlights French Cleaners’ roots dating back to 1911, its commitment to craftsmanship, and its reputation for handling heirlooms and specialty projects with care.Listeners also learn how trust, service, and attention to detail have kept French Cleaners relevant for over five generations.Tune in to hear how tradition, technology, and community come together. Listen now and stay connected with NBT Bank's On the Scene.