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"This kid was in the dealership for five years. He looked like about six years old. Six, seven, man and wife. And they were just all about it. I mean, there was really no conflict there. Everything was going along nicely. They were respected, respectful people. We had a really good time in there, except when it came to negotiating the contract. We both wanted everything. And my process was so foo barred. Foo barred that it didn't work."