Onboarding is the process of introducing a user to a new software, app, website, or feature update. It is commonly cited as the most critical component to retaining users and is essential to the success of businesses of any size. In this episode, we share our thoughts and expertise on the best practices for onboarding.

"One option is to make users do something that challenges them; example is Duolingo. One is 'Batman Onboarding', which means that the onboarding doesn't show up until the user needs it; example is Slack. And the third is that you simply create an intuitive product; example is Atlassian." — Geoff at 36:57

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