Five days after the infamous Fanduel DFS shutdown, Jeff Mans is still fuming over the way it was handled and the lack of empathy toward their customers. Jeff goes over how customer service has become a lost art in sports and other industries. After the fiery start, he recaps all six NFL Super Wild Card Round playoff games including what went right and wrong for each team. Mans also goes over the five NFL head coaching vacancies right now and breaks down the assets each brings to the table. He makes his rankings of which spots are the most attractive to a potential head coach and who might be in the running for each job. Then it is time for a Divisional Round preview as Mans goes over all four games and identifies the most advantageous matchups for each team. Finally, it is time for the single game parlay (SGP) of the week from Mr. +130 himself.