Who are the people at the center of the Bay Area's epidemic of drug addiction and fatal overdoses? Columnist Heather Knight discusses her three years following a man named Jeffrey Choate through the ups and downs of painful addiction and hopeful recovery, from his teenage years getting hooked on painkillers to his time as a prison firefighter to his worst days on the streets of San Francisco's Tenderloin. Knight tells host Demian Bulwa that Jeffrey's story ended tragically but carries lessons about how we should respond to the crisis.

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