Sometimes one person can ruin a company for you forever, and this could cost the company more than just one customer. Is this fair? Or is it just how the world works? GET MORE JAY TODAY & SUBSCRIBE: https://www.youtube.com/jaybaer00SPROUT SOCIAL SHOUT OUTToday's Sprout Social shout out goes to Mark Sanborn, a terrific author and strategic speaker. Follow Mark in social media (http://twitter.com/mark_sanborn). OUR SPONSORSCandidio (http://candidio.com), a simple and affordable video production company. Follow @candidio on Twitter. Sprout Social (http://sproutsocial.com), a social media management and analytics company that Jay uses for much of his social media every day. Follow @sproutsocial on Twitter.ABOUT JAY TODAYJay Today is a video podcast with 3-minute lessons and commentary on business, social media and digital marketing from New York Times best-selling author and venture capitalist Jay Baer. Join Jay daily for insights on trends, quick tips, observations and inspiration at http://bit.ly/JayToday.Find More Jay: https://www.facebook.com/jaybaerhttps://twitter.com/jaybaerhttps://plus.google.com/u/1/+JayBaerhttp://instagram.com/jaybaerhttps://www.linkedin.com/in/jasonbaer