Kicking off our 2023 series One Small Thing - What Small Businesses do that impacts their customer and business results - is KAMS Auto, a family owned small business in Acworth GA. Co-founder Shannon Stahl describes the journey from the humblest of beginnings to a highly successful, 5-star rated local business.

Shannon shares herb insights on:

• How transforming their customer waiting area can transform your customer experience
• The more recent impacts of texting to share inspections and approve required repairs (and soon upcoming, ‘pay by text’)
• Why sometimes your customer just needs a ride home while their vehicle is being repaired
• The power of outsourcing to allow you to focus on what really matters
• How keeping a customer’s repair history available to them at any time, for example when they go to sell the vehicle, can cement customer loyalty.
• How their partnership with Napa has enabled their and supported their customer experience transformation.

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