What if a robot could help you as a business owner do one small customer experience thing? And what if that thing was a very human and personal experience for your customers...one that's associated with a time long before email conquered the world?

That one small CX thing? Say thank you! And do it in a simple way that expresses your authentic self. 

We discuss how with Rick Elmore, founder and CEO of Simply Noted , an amazing company and solution that we think every small business (and a lot of larger ones) should use. Simply Noted, with 400,000 website users per month, provides a powerful, low cost but high impact AI experience - a transformation solution providing handwritten notes.

Highlights

• Rick's spectacular personal journey from University Arizona football player to an MBA who founded a tech startup.
• How handwritten notes transform experiences.
• Some of the robot, machine learning and artificial intelligence innovations, including 6 pending patents, that Simply Noted has pioneered.
• How people who receive a printed pseudo hand written note know that it isn’t real and the impact on their customer perceptions.
• What Simply Noted does to avoid all these issues.

read more here