In this episode of OneTAKE Live, join host Ian Barkin as he chats with Michelle Buretta, senior manager of CX analytics and customer improvements at Lenovo, about carefully studying consumer interactions to vastly improve customer experience (CX) outcomes.

OneTAKE Live: The Power of Learning From Your Customers

OneTAKE is a new thought leadership video series from SYKES where Ian Barkin talks emerging tech, digital transformation, the future of work and more. Whether in the office or on the road, Ian will get together with industry leaders, analysts, innovators, and educators to get their thoughts and theories on business in the digital age. OneTAKE episodes are available on www.sykes.com/OneTAKE, and most major podcast apps. Tune in to watch, listen and learn!

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OneTAKE Live: The Power of Learning From Your Customers

OneTAKE Live: The Power of Learning From Your Customers