Welcome to OneTAKE Live! In this episode, host Ian Barkin speaks with Luke Williams, the senior vice president and distinguished principal of the XM Institute at Qualtrics, about what it takes to deliver experiences that rise above the fold and keep customers coming back.

Welcome to OneTAKE Live! In this episode, host Ian Barkin speaks with Luke Williams, the senior vice president and distinguished principal of the XM Institute at Qualtrics, about what it takes to deliver experiences that rise above the fold and keep customers coming back.

Welcome to&nbsp;OneTAKE&nbsp;Live! In this episode, host Ian Barkin speaks with Luke Williams, the senior vice president and distinguished principal&nbsp;of the XM Institute at&nbsp;Qualtrics,&nbsp;about what it takes to deliver experiences that rise above the fold and&nbsp;keep customers coming back.

OneTAKE Live: The Science Behind Great CX

OneTAKE is a new thought leadership video series from SYKES where Ian Barkin talks emerging tech, digital transformation, the future of work and more. Whether in the office or on the road, Ian will get together with industry leaders, analysts, innovators, and educators to get their thoughts and theories on business in the digital age. OneTAKE episodes are available on www.sykes.com/OneTAKE, and most major podcast apps. Tune in to watch, listen and learn!

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OneTAKE Live: The Science Behind Great CX

OneTAKE Live: The Science Behind Great CX