At the beginning of 2021 we launched a new online course taking participants step by step through the always-popular topic of Customer Journey Mapping.

In this episode Greg quizzes Stephen about what the course covers, what learners can expect, and why we created the course.

If you’re interested, you can find out more at https://www.tlfresearch.com/online-customer-journey-mapping-course/ The next start date is 27th September 2021.