Most online dispute resolution efforts stumble because they neglect one critical factor: process design. In Nigeria, where the law is supportive but practice still lags, simply moving hearings online can turn efficiency into chaos and risk undermining justice.

Augusta Shahin breaks down precisely what makes online dispute resolution work in Nigeria and what sinks it. You'll discover how legal frameworks support remote arbitration and mediation but fall short without the right structure. She reveals the real challenge isn’t the law; it's creating a process that ensures fairness, security, and credibility in a digital environment.

We break down:

• The legal nuances of online proceedings under Nigeria’s Arbitration and Mediation Act 2023
• Practical limits of online hearings: connectivity, witness control, cybersecurity
• The key functions that succeed online: case management, mediations, electronic filings
• Critical pitfalls like credibility issues in witness evidence and infrastructure gaps
• A proven checklist for designing effective online dispute resolution processes, from platform protocols to hybrid hearings

Why does this matter? Because ignoring these nuances risks turning online arbitration into a legal minefield. Yet, with proper structure, Nigeria can harness the true potential of digital dispute resolution; saving time, costs, and opening cross-border opportunities.

Perfect for dispute resolution professionals, legal practitioners, and arbitrators aiming to future-proof their practices. If you want to turn online disputes into real outcomes, this episode makes the case that success hinges on process, not just technology.

Let Augusta guide you through building resilient, fair, and efficient online arbitration in Nigeria and beyond.