If someone could present to your agency a receipt for bettering customer retention, would you take a chance and give him 17 minutes to present it? Customers of emotional products need a lot more than a functioning service to return. Clients of such services need constant confirmation from their estate agents and agencies on their brilliant choice.   Any good relationship starts with listening to the needs of the other party. Knowing their needs provides your with an excellent opportunity to create a perfect offer, a perfect service, a mutually beneficial long term relationship and a customized tailor made customer journey