Most organizations don’t run on their “process.”
They run on a few people who just know what to do when things get messy.

In this episode, Alex & Jaime talk about:

• why exceptions quietly become normal work

• how “Ask Sarah” turns into a bottleneck

• why AI struggles when the real logic lives only in people’s heads

• what to make explicit so execution can scale without heroics

Read the full article here:https://www.linkedin.com/pulse/hidden-cost-tacit-knowledge-exception-driven-work-mohamed-adam-ndbcf