KEY TERMS LCP "Lowest Cost Producer" “As Is” - what it actually is – what people are doing “To Be” - what is possible – how much of the gap can close between Should Be and As Is “Should Be” - what the organization believes – what policy requires & best practices built on a clean slate Value Checklist - Customer Value, Technical Requirements, Legal Requirements AGILE - project management process that is iterative and collaborative, usies internal and external resources (SME) to solve problems and build solutions SME – Subject Matter Expert, either internal or external QSFD – Quality/Service Function Deployment – technical method of integrating end user demands with technical requirements, used for designing processes, products, and services. ABC - "Activity Based Costing"