In this technology-themed episode, Coral sits down with Ali Galadari, CEO and co-founder of Conpago, to explore how digital innovation is transforming aged care. From humble beginnings to a fully integrated communication and care coordination platform, Conpago helps providers streamline operations, improve transparency, and empower families.

Ali shares the story behind Conpago’s evolution, the challenges of integrating with legacy systems, and how their purpose-built platform supports care providers, staff, recipients, and families alike. Whether you're a provider or a family member navigating aged care, this episode shows what’s possible when technology meets compassion.

In this episode:

• How Conpago evolved to support care providers and streamline operations
• The importance of real-time communication between providers, families, and care recipients
• Why Conpago’s Brisbane HQ houses the full team under one roof
• The four tiers of users the platform is designed for
• The value of a single source of truth for resident data and events
• How Conpago enables partnerships between retirement operators and home care providers
• The consumer experience focus
• Integration challenges with legacy systems and the push for open APIs
• The importance of connected systems for provider efficiency and staff wellbeing
• Security and privacy measures
• Storing data onshore in Australia matters for compliance and trust
• Conpago supports family members with scheduling and visibility
• Reducing phone calls and increasing transparency through self-service features
• Why ease of use and one-touch functionality drive adoption
• Opportunities for providers to trial Conpago through a UAT environment and pilot phase

Connect with Ali Galadari and Conpago

• LinkedIn
• Conpago website

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

Mentioned in this episode:

Pharmacy Guild