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Optimized Service Efficiency with D365
A complete customer experience incorporates more than just the buyer's journey. Troubleshooting and product maintenance are also critical factors that keep customers coming back and build brand loyalty. The expectations of a great customer experience are higher than ever, and as products are becoming more connected and involving more technology, maintenance is requiring greater expertise. Dynamics 365 Field Services provides the ability to assign the appropriate resources at the right time and can help companies go from reactive to proactive to predictive with their Field Service needs. This week's guest discusses Dynamics 365 Field Service and how it empowers organizations to achieve more.
About Pierre:
Pierre is a passionate technology educator. Whether he is in rural Ghana teaching school kids about programming, writing, and curating curriculum for Fortune 100 technical sales engineers or leading envisioning and planning sessions with customers and consultants. He leads the efforts to educate and train technologists interested in Service and Sales Operations from all over the world. Pierre comes with over 33 years of technology sales leadership and consulting. He has worked on the Microsoft Dynamics Platform since it was released. He is a Board Member at Ferris State University Marketing and Sales Advisory Program and a Board member at Expanding Boundaries International, focusing on delivering STEAM education programs in rural Africa and Baltimore Public Schools. A four-time Microsoft Titanium Award winner for Sales Excellence. He hosts a Bi-monthly LinkedIn Live stream called Field Service Live.
Connect with Pierre – Pierre Hulsebus | LinkedIn
Useful Resources:
- Dynamics 365 Field Service Overview
- Dynamics 365 Documentation
- Dynamics 365 Free Trial
We'd love to hear from you:
Do not hesitate to contact any questions, comments, suggestions, or feedback! We would love to hear from you. Send your hosts an email at [email protected]
Discover and follow other Microsoft podcasts at microsoft.com/podcasts
Hosted on Acast. See acast.com/privacy for more information.
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By Microsoft
5
66 ratings
A complete customer experience incorporates more than just the buyer's journey. Troubleshooting and product maintenance are also critical factors that keep customers coming back and build brand loyalty. The expectations of a great customer experience are higher than ever, and as products are becoming more connected and involving more technology, maintenance is requiring greater expertise. Dynamics 365 Field Services provides the ability to assign the appropriate resources at the right time and can help companies go from reactive to proactive to predictive with their Field Service needs. This week's guest discusses Dynamics 365 Field Service and how it empowers organizations to achieve more.
About Pierre:
Pierre is a passionate technology educator. Whether he is in rural Ghana teaching school kids about programming, writing, and curating curriculum for Fortune 100 technical sales engineers or leading envisioning and planning sessions with customers and consultants. He leads the efforts to educate and train technologists interested in Service and Sales Operations from all over the world. Pierre comes with over 33 years of technology sales leadership and consulting. He has worked on the Microsoft Dynamics Platform since it was released. He is a Board Member at Ferris State University Marketing and Sales Advisory Program and a Board member at Expanding Boundaries International, focusing on delivering STEAM education programs in rural Africa and Baltimore Public Schools. A four-time Microsoft Titanium Award winner for Sales Excellence. He hosts a Bi-monthly LinkedIn Live stream called Field Service Live.
Connect with Pierre – Pierre Hulsebus | LinkedIn
Useful Resources:
- Dynamics 365 Field Service Overview
- Dynamics 365 Documentation
- Dynamics 365 Free Trial
We'd love to hear from you:
Do not hesitate to contact any questions, comments, suggestions, or feedback! We would love to hear from you. Send your hosts an email at [email protected]
Discover and follow other Microsoft podcasts at microsoft.com/podcasts
Hosted on Acast. See acast.com/privacy for more information.