Things Overheard at the Coffee Bar

Optimizing Metrics, Destroying Systems


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Goodhart's Law in action: when a measure becomes a target, it ceases to be a good measure. How optimization can destroy what it aims to improve.

A manager's complaint about hitting all the numbers but missing the point opens a window into Goodhart's Law and its cousins. We examine how the drive to optimize metrics often destroys the very systems those metrics were meant to measure.

This episode reveals why hitting all your targets can mean you're failing at what actually matters.

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Things Overheard at the Coffee BarBy The Coffee Bar Collective