This conversation explores the concept of the gig economy and how organizations should approach designing for it. It discusses the challenges of incorporating gig workers into organizational design and the need to understand the work and the role of gig workers. The conversation also touches on the importance of considering the ego and biases in decision-making, as well as the practical aspects of resource management and capacity planning. The key takeaways include considering gig workers as part of the workforce, providing them with similar benefits as full time employees, and including them in decision-making processes.

Chapters

00:00 Introduction and Discussion of the Gig Economy

04:25 The Continuum of Augmenting the Workforce

09:10 Inclusion and Practical Considerations for Designing for Gig Workers