Many years ago I had the good fortune of working with John Kotter who is considered the foremost expert on organizational change. We took his book "The Heart of Change", which was an academic review of effective change strategies and created something for business owners - "Our Iceberg Is Melting".

One thought before we start, you need to review PART III and those 4 Episodes (57-60). That show covered the big issues and today we are going small. Also, the shows we covered this week in Finance (Episodes 61-64), Operations (Episodes 65-68), Customers (Episodes 69-72), and People (Episodes 73-76) provide the details contained in the change plan.

Summary

The following 8 Steps reflect how the companies that were able to make change work for them. I have used it many times over the last 18 years with my clients and companies.

Topics:

• Establishing A Sense of Urgency
• Create a Guiding Coalition
• Develop a Change Vision & Strategy
• Communicating the Change
• Vision
• Empowering for Action
• Generating Short-Term Wins
• Consolidating and Accelerating Change
• The New Culture