Reimagining The Contact Center - with Marc Bernstein

Organizations That Train Themselves w/ Adam Lupu

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Adam comes on the show to help us understand how humans learn, why classroom instruction is only 15% of learning and the three foundations to a great coaching program.

Adam Lupu is on a mission to make work wonderful as the CEO of Startwise. He has spent the last decades researching learning behaviors.

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Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/

Learn more about Balto: balto.ai

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Reimagining The Contact Center - with Marc BernsteinBy Marc Bernstein
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