Osprey City Buzz Jacksonville, FL

last few years have been a challenge. Based on my involvement with many CX Professionals and the content being shared, customers are expecting a better experience and demanding some different ways to engage with your company.   Whether you are a convenience store or an insurance company, the CX is more important than it has ever been. How have you and your company adapted to delivering a great Customer Experience based on the new business requirements that have been forced upon us? The customer is still angry and stressed out so by going above and beyond, regardless of how they show up, may change their attitude. The little things matter, and you need to pay attention to every detail.   Picking the telephone up after 2 rings, responding to emails immediately or within a reasonable period of time (1 hour?), doing what you said you would do, being enthused about the person that is speaking with you, etc…..  I can’t stress enough about the importance of delivering a “great” Customer Experience (CX).   If you would like to discuss this topic further and the research that I have been following for over three years, send me an email to [email protected] or call me at 904.472.3706.