In this episode of a special series of conversations supported by Isle Utilities in collaboration with the Asian Development Bank, host Piers Clark interviews Lina Ong Chiew Yin, Senior Manager in Corporate Planning at Indah Water Konsortium (IWK) in Malaysia. They discuss Lina's career journey from studying Malay language to working in change management and the water sector. The main focus is on IWK's role as a mentor through the Asian Development Bank's Water Operators Partnership Program, specifically their work with Baguio City Environmental Parks and Management Office in the Philippines. Lina shares insights on the program's impact, the importance of developing SOPs, energy efficiency, human competency, and stakeholder management, along with the reciprocal visits and long-term benefits of the mentorship.

00:00 Introduction and Guest Welcome
00:24 Lina's Career Journey
01:48 Indah Water Konsortium Overview
02:33 Mentorship with Baguio City
05:21 Impact and Reflections
09:04 Final Thoughts and Advice