Paul Pittman (Amazon) and Filippo Lovotti (Zappos) discuss their first UX jobs and the learnings they got out of them. The talk moves to the meaning of having “backbone”: why pushing back and advocating on behalf of your users is important? What are good routines and important steps to take on your first UX gig? And finally, the discussion moves over to covering stakeholders and moving around like a squiggly line when leveraging principles VS processes becomes a focus.