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Why do you need your government in the United States of America, United Kingdom, China, Australia, Nigeria, Brazil, etc.…why? Its simply to serve you and I. Now, the question is: Should public service delivery be so COMPLEX, CUMBERSOME, and EXPENSIVE? A thousand times NO! Managing the expectations of citizens or user needs is very critical to the future of all national governments. What can we do to have a functioning and trustworthy public service?
Why do you need your government in the United States of America, United Kingdom, China, Australia, Nigeria, Brazil, etc.…why? Its simply to serve you and I. Now, the question is: Should public service delivery be so COMPLEX, CUMBERSOME, and EXPENSIVE? A thousand times NO! Managing the expectations of citizens or user needs is very critical to the future of all national governments. What can we do to have a functioning and trustworthy public service?