On this episode, Mike is joined by Max Altschuler. Max is the VP of Marketing at Outreach, Founder of Sales Hacker and fellow Sun Devil! #ForksUp. They discuss empathy and things to consider when working with customers during a crisis.

Questions Answered:

• What inspired Max's LinkedIn Post about Sales?
• How can you build trust and rapport digitally?
• How do you help your team during times like these?

Key Takeaways:

• If you don't understand basic EQ, you are going to miss the mark.
• Work on building a long-term relationship.
• Now is a critical time to build trust.
• In crisis, leadership has to stand up and be thoughtful about how they are leading their teams.
• Lead with empathy in your messaging, don't be as aggressive.
• Be purposeful in who you are contacting right now.

Show Links:

• https://www.outreach.io
• https://www.saleshacker.com
• Max on LinkedIn

Thank You

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