As your business grows you may consider the immensely popular practice of outsourcing. Martin Andersons company Lemon handles over 2m calls a year plus emails etc. It is not just a reception service though - they really get to know your company and offer a wide range of services from handling inbound sales calls, building your CRM to technical support on your products.   In a growing company it can really aid your business by freeing up staff time to focus on other tasks. It also means if working from home with a family you always present how professional you are with no kids or dogs barking in the background.