Outthinkers

Fred Reichheld is practically synonymous with the widely-used tool, NPS, or Net Promoter Score. But this concept he coined roughly 20 years ago has since lost sight of its intended purpose—focusing attention and truly honoring customers' feedback. In this episode, Fred leads us back to the true intent behind NPS.

Peter Cappelli has broad experience and expertise in HR management, practices and research. In this episode, he shares the most current trends in HR that you'll want to consider for your organization—including the status of remote work, how to work with temp and contract workers, and how to create psychological safety.

As a leading expert on "Corporate Startups" and innovation accounting, Dan Toma has written two of the most forward-thinking books on changing how corporations approach innovation. In this episode, he shares with us how to accurately think, measure and integrate innovation into enterprises.

Tiffani Bova is a Sales Innovation Evangelist and Salesforce Speaker, who has worked as both a practitioner running sales, marketing, and customer service for almost 15 years, and advising and researching how companies can achieve growth. Combining her unique expertise, Tiffani shares her key highlights in increasing your company's Growth IQ.

Being an innovative is often thought of as being a company that is constantly producing novel ideas or products. However, in this podcast, Michael Tushman, professor at Harvard Business School explains how becoming an ambidextrous organization is what truly makes you an innovative company.

In this episode, Felix Oberholzer-Gee, the Andreas Andresen Professor of Business Administration at Harvard Business School lays out his framework of value-based strategy. Instead of focusing solely on price and cost factors, using the ideas of value, willingness to pay, and willingness to sell as factors to drive profit.

For years, Liz Wiseman became known for helping leaders understand and learn how to become "multipliers"—leaders who untap the potential of those around them by amplifying their talents. Now, she leads us through the other side of this coin—recognizing and amplifying the efforts of your company's "impact players."

Johnny C. Taylor, Jr. has been working in and researching the Human Resource Management industry for the past few decades. He has seen and continues to have a first-person perspective on the fluctuating workforce trends. In this episode, he shares a couple of his insights on the subject.

Many theories and proponents of focusing on the customer to drive business have surfaced in the last few decades. But what many don't realize, is that it's not as simple as putting your customers' needs first. In this episode, Pete Fader breaks down the true meaning of being "customer-centric."

Richard D'Aveni is considered one of the premier competitive strategists of his time, specializing in the arena of 3D printing. In this episode, he breaks down his concept of hypercompetition, and how winning these days is about pulling ahead with temporary advantages—not the outdated idea of sustainable advantages.