Overcoming Crises With Team Engagement and Motivation

Last Updated on May 5, 2022 by Owen McGab Enaohwo

A motivated and devoted team is the best arsenal for managing and conquering a crisis.

As the chief operating officer at Rady Children’s Hospital, Dr. Nicholas Holmes manages the organization’s operations with a people-centric approach for collective success.

Dr. Nicholas is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen about leading an organization through a crisis with effective team engagement and motivation.

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Key Resource List 

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Rady Children’s Hospital

LinkedIn Dr. Nicholas Holmes

Show Notes 

[0:26] Intro     

* Chad Franzen mentions some of the past guests who have been on the show including David Allen of Getting Things Done and Michael Gerber of the E-Myth.  * Chad Franzen introduces SweetProcess, a workflow tool that helps businesses to streamline their operations even in life-or-death situations.     * SweetProcess offers a 14-day free trial without a credit card.   

[1:22]   Chad Franzen introduces the guest, Dr. Nicholas Holmes.  

[2:04]   Dr. Nicholas gives an overview of what Rady Children’s Hospital does.

* Established about 70 years ago, Rady Children’s Hospital started as a community hospital out of the polio pandemic in the mid-50s. * Today, it’s a pediatric academic medical center ranked in all 10 specialties by US News and World Report.

[3:02] What has been key to the organization’s success in being recognized nationally? 

* The organization’s greatest asset is its people. * Dr. Nicholas ensures that his team has all the right resources to provide excellent healthcare to patients. 

[3:28]   Dr. Nicholas talks about his day-to-day role as COO at Rady Children’s Hospital.

* Dr. Nicholas prioritizes the organization’s operations, making sure that things are running smoothly.* He also reviews data and quality metrics to ensure that the organization is heading in the right direction.

[4:41]   How has COVID-19 affected Rady Children’s Hospital?

* One of the biggest challenges the hospital faced during the pandemic was staffing as its staff were contracting COVID-19.

[5:45]   Dr.