When you enter the world of business, you have to be ready to experience setbacks and develop inventive ways to overcome them. We have all read somewhere that good business owners can step away from their business and still have things run smoothly as they envisioned. You’ll know you’re dead wrong when you hear about the sobering experience of Susan Frew, the CEO and CFO of Sunshine Plumbing, Heating and Air, a business coach with Fix This Next, and the author of The Pufferfish Effect. Just when she thought things were doing exceptionally great, Susan found her company being devastated by employee theft. Her experience taught her many lessons about overcoming setbacks in business, which she shares with Bob Roark in this episode. As a bonus, Bob is joined by co-host Marla DiCarlo, the owner and CEO of Raincatcher, the leading business brokerage firm in the US. Susan and Marla have worked with each other and are bound by their passion for helping small businesses overcome adversity and achieve success – something that is of extreme value now as we navigate these difficult times.