Ever been told to “tone it down,” “be more corporate,” or “maybe don’t say it that directly”? Yeah, this one’s for you.

In this unapologetically honest episode, Sam Chandler — Director of Commercial Customer Success at Kustomer and all-around powerhouse in customer and employee engagement — joins Big Boss Biscuits to talk about what it really means to own your story, lead with authenticity, and build teams that thrive when you stop playing small.

We dig into how to flip the script when people underestimate you, why the best leaders know when to take up space and when to share the mic, and how to separate useful feedback from plain old noise. Along the way, Sam shares why she’s unbothered by the haters, how her scrappy roots shaped her leadership style, and how we owe it to the people we lead to show up as our authentic selves.

This conversation will have you rethinking your definition of power — and maybe even laughing at the people who once doubted you.