Is your business playing the "accordion"? 🪗 If you’re growing your production but your systems are snapping back and causing chaos, you’re missing the "backbone" of the business: the CSR.In this episode, Mike and Ryan talk about the "Time Machine" realization: Mike would have raised his prices much sooner to afford a dedicated customer service team before hiring more techs. We break down why a human voice beats an AI bot every time in the trades and how delegating the "small stuff" allows the owner to finally be the "Golden Goose" the company needs.