In this episode, Lauren & Matt tackle some common pain points entrepreneurs and ecommerce store owners struggle with. We’ll talk through solutions and tips for collecting sales tax, setting up shipping and managing shipping issues, and providing proactive customer service for your shoppers. 


Dive Deeper

💡 Sales Tax

• Lulu Knowledge Base | How Do I Configure My Lulu Direct Products to Collect the Correct Taxes?
• Spotify | How to Charge Sales Tax in the US
• WooCommerce | Setting up Taxes in WooCommerce
• Economic Nexus Threshold Map
• TaxJar
• Avalara

💡 Shipping

• Lulu’s Pricing Calculator
• Getting Your Ship Together in Lulu Direct (Shopify and WooCommerce)
• International Book Shipping: A Guide for Self-Published Creators
• Lulu U Tutorial | Setting Up Live Shipping Rates in Shopify
• Lulu U Tutorial | Setting Up Shipping Rates Manually in Shopify
• Lulu U Tutorial | Setting Up Shipping with Lulu Direct and WooCommerce
• Lulu U Tutorial | Setting Up Shipping in Wix

💡 Customer Support

• Customer Service and Your Ecommerce Business
• The Life of A Book

Jump Ahead to Learn About

🎙️ Understanding Sales Tax → 4:46

🎙️ All Things Shipping (Ship Mapping, Expenses, and Troubleshooting) → 16:51

🎙️ Proactive Customer Service Strategies → 28:43

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