In an interview from 2003 that has never been aired before, the late Frederick “Pal” Barger, founder of the regional restaurant chain Pal’s Sudden Service, talks about his business philosophy. With stores throughout East Tennessee and Southwest Virginia, Pal’s became the first restaurant company in America to win the prestigious Malcolm Baldrige National Quality Award. Pal Barger died in October of 2020. August 23, 2025, would have been his 95th birthday.