In this episode of The Making of a Coach, host Tobi from metaFox sits down with leadership expert Pam Ross to explore her journey from hospitality and retail operations into the world of coaching and leadership development. Pam shares the pivotal moments that shaped her approach to work, from early lessons in guest experience to redefining organizational leadership.

Chapters & Timeline:

[00:00:00] - Introduction

[00:01:18] - Understanding the Typical Client

[00:03:22] - The A.W.E.S.O.M.E. Framework

[00:04:59] - Balancing Accountability & Empowerment

[00:06:48] - Leadership Development Program Overview

[00:07:42] - Pam’s Journey: From Hospitality to Coaching

[00:10:44] - Lessons from the Restaurant Industry

[00:14:39] - The Importance of Clear Feedback

[00:18:25] - Defining Moments & Personal Challenges

[00:26:33] - Finding Purpose in Leadership Coaching

[00:30:00] - Becoming a Facilitator, Not Just a Trainer

[00:32:39] - Starting a Coaching Business

[00:36:00] - Speaking Gigs & Word-of-Mouth Marketing

[00:43:35] - Finding Your Networking Sweet Spot

[00:48:10] - Transitioning from Freelancer to Business Owner

[00:52:00] - Final Thoughts & Advice for Coaches

Resources and Links

Connect with Pam Ross: https://bluerebel.getlearnworlds.com/home

Free Culture of Feedback Micro-Course: https://bluerebel.getlearnworlds.com/course/feedbackmicro

metaFox Coaching Tools: https://metafox.eu/

Get your Free Coaching Tools Handbook - https://metafox.eu/products/coaching-tools-pdf