The COVID-19 pandemic led to a huge surge in online shopping. As a result, more goods were returned to retailers because products bought online are more likely to be returned than when purchased from a store. In this episode, APU Business professor Dr. Oliver Hedgepeth talks to Tony Sciarrotta, Executive Director of the Reverse Logistics Association (RLA) about the impacts of this major shift to eCommerce and the high costs associated with returns. Learn more about reverse logistics – all the activity after a product is purchased – and the innovative ways retailers are recovering financial losses from returns including repairing, refurbishing, repackaging, reselling, and/or recycling items.

Hosted on Acast. See acast.com/privacy for more information.