On this episode of the Park Leaders Show, guest co-host, Phil Gaines, returns to discuss standard awareness in parks.

Based on true stories, Jody and Phil discuss how parks should handle their facilities during financial hardships. Since one of the most important buildings in the park is the bathroom, park rangers must take care of maintenance matters in a timely fashion to retain credibility and morale.

As Phil suggests, dare to ask yourself, 'What message do I want to send? What standards do I want the public to notice?' Whatever the answer, if you permit it, you promote it. You may base decisions solely on finances and budget cuts, but if quality control becomes a casualty, all sides lose in the long run.

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